Cleveland Chesed Center Service Survey

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Please fill out this anonymous survey to help us understand how we can best meet your needs.

Your age: *

20-30

31-44

45-59

60+

Family Size *

1-3

4-7

Zip Code *

1. Were you receiving assistance from the Chesed Center prior to COVID19 *

Yes

2. If you answered Yes to #1, compared to pre-COVID, how frequently are you “shopping” at the Chesed Center? *

Less frequently

About the same

More frequently

Not applicable, I was not a client prior to COVID19

3. If you are a new client since March 2020, what brought you to us? (i.e. recent loss of income, lack of safe access to food, recently moved to Cleveland)

4. Who referred you to the Cleveland Chesed Center? *

Friend/Neighbor

Rabbi

Gesher

JFSA

Other:

Required

5. If you experienced a loss of income due to COVID19, has your income recovered to pre-COVID19 levels? *

Yes

I did not experience a loss of income

6. Please use this space to provide any details on your response to Question #5

7. What is/are currently your most financially “stressing” concern(s), which is/are not being adequately met by your current use of social service and government assistance programs? *

Food and Basic Necessities

Housing

Childcare / Tuition

Utilities

Medical Expenses

Debt

I do not have needs which are not being met

Other:

Required

8. Please use this space to provide any details on your response to Question #7

9. Which of the following do you expect to feel the most financial pressure from in the next 6 to 12 months? *

Food and Basic Necessities

Housing

Childcare / Tuition

Utilities

Medical Expenses

Debt

I do not have needs which are not being met

Other:

Required

10. Please use this space to provide any details on your response to Question #9

11. Are your answers to Questions 7 through 10 directly related to changes due to COVID19? *

Yes

12. Are you currently receiving guidance and/or assistance from our partner organization, Gesher Cleveland, for job support and/or government assistance programs?

Yes

Clear selection

13. Compared to the pre-COVID19 shopping model, our current drive-through model and product selection is: *

Not meeting my needs as well

Meeting my needs as well

Meeting my needs more adequately

Not applicable, I was not a client before COVID19

14. If we are not meeting your needs as well, please provide some detailed feedback below

15. Are there specific products that the Chesed Center could potentially provide that would make a significant difference in the financial welfare of your family?

16. Are there specific adjunct programs that the Chesed Center could potentially provide that would make a significant difference in the financial welfare of your family (in addition to our clothing sale, holiday, and school supply programs)

17. Is there anything that we can do as an organization to improve the quality of your shopping experience and better meet the needs of your family?

18. Please provide any additional thoughts, information, or suggestions below.

19. If you would like to be contacted for feedback on your answers to these survey questions, please provide your name, phone number, and email address below.

Submit

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